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May 17, 2010

CRM Featured Articles

IBM Extends its Integration Portfolio by Acquiring Cast Iron Solutions

Based on its belief that the cloud computing market will continue to grow, IBM acquires a SaaS leader.

Magazine Features

The Trouble with Tribal

In the drive for the tribal experience, Self-Service 1.0 no longer works.


9 Ways to Successfully Manage Customer Feedback

Feedback can improve your business — if you know how to listen.


Boarding the Cluetrain

Transparency and authenticity are the cornerstones of trust between a company and its customers.