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May 17, 2010
CRM Featured Articles
IBM Extends its Integration Portfolio by Acquiring Cast Iron Solutions
Based on its belief that the cloud computing market will continue to grow, IBM acquires a SaaS leader.
The Trouble with Tribal
In the drive for the tribal experience, Self-Service 1.0 no longer works.
9 Ways to Successfully Manage Customer Feedback
Feedback can improve your business — if you know how to listen.
Boarding the Cluetrain
Transparency and authenticity are the cornerstones of trust between a company and its customers.