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May 12, 2010

Magazine Features

Book Excerpt: The Tribal Experience

Customers may be newly empowered, but they still want to be delighted. Can you still deliver?

Viewpoints

Service Isn’t About Technology

Proper customer service requires interaction with customers.

Insight

CRM On Twitter: May 2010

The Tipping Point

The New Behavior of the Social Customer

Divining the right path requires the right data.