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April 14, 2010
CRM Featured Articles
Oracle Releases a Social Services Suite
The mega-vendor makes a handful of CRM announcements and heads into two new verticals.
6 Ways to Promote Green Marketing
Serenity Edwards, director of corporate and social responsibility at the Direct Marketing Association, describes the top six trends in "going green."
GCRM: The Era of Green CRM Arrives
Why green shouldn't seem alien to you.
Contact Center in the Cloud
The value of work-at-home agents is both environmental and operational.
Required Reading: Sustainability Is the Ultimate Business Practice
The Tipping Point
Customer Service Gets SaaSy
The contact center can finally benefit from software-as-a-service.