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April 14, 2010

CRM Featured Articles

Oracle Releases a Social Services Suite

The mega-vendor makes a handful of CRM announcements and heads into two new verticals.

Magazine Features

6 Ways to Promote Green Marketing

Serenity Edwards, director of corporate and social responsibility at the Direct Marketing Association, describes the top six trends in "going green."


GCRM: The Era of Green CRM Arrives

Why green shouldn't seem alien to you.

Contact Center in the Cloud

The value of work-at-home agents is both environmental and operational.


Required Reading: Sustainability Is the Ultimate Business Practice

The Tipping Point

Customer Service Gets SaaSy

The contact center can finally benefit from software-as-a-service.