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March 08, 2010
CRM Featured Articles
Jive's Bright Idea
18 Mar 2010
With Jive Ideation, the social business software provider integrates idea management into its portfolio.
Magazine Features
The 2010 CRM Service Awards: The Service Elite -- Introduction
11 Mar 2010
The 2010 CRM Service Awards: The Service Elite -- Drugstore.com
11 Mar 2010
RightNow Technologies is helping Drugstore.com get better at making its customers look good.
The 2010 CRM Service Awards: The Service Elite -- Enterasys Networks
11 Mar 2010
Enterasys Networks wants a relationship, not just efficiency—and Salesforce.com helps deliver both.
The 2010 CRM Service Awards: The Service Elite -- Infusionsoft
11 Mar 2010
With an online environment designed by Helpstream, Infusionsoft's own customers are able to provide community-based support.
The 2010 CRM Service Awards: The Service Elite -- New York Life
11 Mar 2010
A Verint Systems deployment gives New York Life's Tampa-based contact center agents something to stick around for.
The 2010 CRM Service Awards: The Service Elite -- Southwest Airlines
11 Mar 2010
Thanks to Virtual Hold Technology, Southwest Airlines' passengers have the choice to hang on or hang up.
Viewpoints
Recessions Make for Strange Bedfellows
03 Mar 2010
How the recession brought marketing and customer service closer together.