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January 25, 2010

CRM Featured Articles

Luxury Brands Embrace Social Media

NRF Annual '10: Consumers are looking for value that goes beyond just a price cut.

Five Application Development Trends for 2010

Forrester outlines the top changes professionals should make and look out for when moving toward new applications.

Nexidia Seeks to Put Quality in Speech Analytics

The company's latest offering looks to tie individual agent performance more closely with corporate initiatives.

Magazine Features

Superhuman CRM

This month's special report on innovation may have a bit of an emphasis on the inhuman machine, but we still know the single-most important part of technology is the user interface. What happens when the user becomes the interface?

Here, There, and Everywhere

Knowing where consumers are can reveal a lot about who they are.


Blend Work and Play

How to adopt—and adapt—CRM for a generation raised on mobile technologies.


Required Reading: Innovation by Design


Re:Tooling — Geolocation: Location, Location, Location

To get back to more personalized content, companies are discovering geolocation technologies.

The Tipping Point

The Ledge of Allegiance

What history—and a survey of current behavior—can teach us about the threat to customer loyalty.