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January 13, 2010

CRM Featured Articles

E-Discovery Requests Set to Rise in 2010

Research from Enterprise Strategy Group finds the space will continue to grow as more companies bring operations in-house.

Bringing Enterprise-Caliber Integration to the Midmarket

MindTouch and SnapLogic, two providers of open-source solutions, join together to deliver cost-effective enterprise integration application.

Magazine Features

Information Overload

Your data is multiplying, your channels are extending, the chatter is never-ending. You're already having trouble keeping up with the stream of information. What happens when that stream becomes a flood?


Learn to Innovate by Unlearning

True innovators jettison some "best" practices in favor of first practices.


How Many Clicks Does It Take?

Forget all the bells and whistles—usability reigns supreme among CRM users.

Video, At Your Service

A contest turns the customer service center into a film location.

Secret of My Success

UC and a Side of Fries

Equipment manufacturer Henny Penny cooks up better customer service thanks to Cisco Systems' unified communications solutions.