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January 06, 2010
CRM Featured Articles
SoundBite Delivers Text Messaging to Contact Centers
With SMS on the rise, one pundit says the vendor's latest offering will help drive more business.
Lights! Camera! Action!
Enhance your brand with digital video.
What Does Customer Experience Mean to You?
Unless the concept is integrated into your operating strategy, your view is incomplete.
The New Customer Record
You need more than just transaction data if you want to take action.
Presence Is Accounted For
Is unified communications the next disruptive technology for customer service?
Pint of View
The Most Wonderful Time of the Year
A quick look at year's-end uncertainty and future possibilities.
The Integration Advantage
Unifying the sales process and the CRM system is essential.
The Tipping Point
7 Keys to Customer Experience
Big-picture advice for how to improve the customer experience over the next year.