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January 06, 2010

CRM Featured Articles

SoundBite Delivers Text Messaging to Contact Centers

With SMS on the rise, one pundit says the vendor's latest offering will help drive more business.


Lights! Camera! Action!

Enhance your brand with digital video.

What Does Customer Experience Mean to You?

Unless the concept is integrated into your operating strategy, your view is incomplete.


The New Customer Record

You need more than just transaction data if you want to take action.

Customer Centricity

Presence Is Accounted For

Is unified communications the next disruptive technology for customer service?

Pint of View

The Most Wonderful Time of the Year

A quick look at year's-end uncertainty and future possibilities.

Reality Check

The Integration Advantage

Unifying the sales process and the CRM system is essential.

The Tipping Point

7 Keys to Customer Experience

Big-picture advice for how to improve the customer experience over the next year.