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November 23, 2009
CRM Featured Articles
LIFT Your Social Efforts to the Next Level
Sage Summit '09: Brent Leary conveys to Sage attendees why CRM is turning into SCRM - and why hash tags matter.
Business Intelligence Birst-s in the Cloud
The latest offering from the software-as-a-service vendor adds more pieces to further build out a comprehensive BI suite.
8 Rules for Better Predictions
SPSS Directions '09: Statistician Nate Silver shared his tips for successful data analysis predictions.
When to Use the Force
Five critical questions to ask before building a product on Salesforce.com's platform.
Contact in the Cloud
Three trends to adopt today for the cloud-enabled contact center.