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May 20, 2009
CRM Featured Articles
Verint Launches New Version of Impact 360 Speech Analytics
The analysis of recorded customer interactions promises to help build better customer service strategies.
Vlingo Users Gain More Control
Version 3.0 of the vendor's mobile voice solution expands text-to-speech functionality as well as BlackBerry support.
Crafting a Strong Sales Contract
Well-written contracts are key to protecting your business.
Where CRM and CMS 2.0 Collide
Content and customers come in many varieties.
Ringing the Opening Bell
A financial-trading facility gets a new recording system in less than two weeks—and saves $292,000.
Secret of My Success
Fandango Has Just the Ticket
Movie Web site and ticket retailer implements analytics to aid with internal reporting.