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May 06, 2009

CRM Featured Articles

Low Costs Drive the Gartner Magic Quadrant for CRM Customer Service Contact Centers

Magic Quadrant for CRM Customer Service Contact Centers '09: Microsoft and join Oracle as Leaders in the analyst firm's annual assessment.

Sugar Express Is Aimed at SMBs' Sweet Tooth

Analysts say the newest solution from SugarCRM allows the open-source CRM pioneer to compete directly with

Jigsaw Cleans Your Cloud

The online business directory's new Data Fusion product targets issues of data quality.


The Contact Center’s Black Hole

Illuminating the agent/customer interaction.

Customer Centricity

Will Customer Service Be Another Casualty of the Recession?

In a tight economy, companies try to cut operating expenses wherever they can.


Workforce Optimization Rises Above the Recession

Automating and optimizing work processes will boost the market for the foreseeable future.