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May 04, 2009
CRM Featured Articles
Zuora Scores 100
The billing-as-a-service provider expands its platform to include 100 features, including a new taxation module.
LiveOps Makes Play for Enterprise Contact Centers
The features in the company's Spring '09 release aim squarely at its target market, says one industry analyst.
Tellme Delivers Voice in the Cloud
Nearing the two-year anniversary of its acquisition by Microsoft, Tellme's new features look to slash costs for enterprise customer service.
Have retailers, desperate for survival, abandoned their commitment to the customer experience?
Customer retention in four easy steps.
The Stressed-Out Customer
Stress levels brought about by the economy are making people more combative in their everyday lives.