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April 13, 2009
CRM Featured Articles
Yes We Can. (Maybe.)
CMS Watch finds a single platform for Web content management and social software is not ready yet for the level of transparency the White House demands.
NetSuite Connects Two Clouds
Partner-built connectors link NetSuite's cloud with rival Salesforce.com's, allowing overlapping customers to combine applications.
"T" Is for Transparency
Web 2.0 Expo '09: Keynote speakers strike a common chord -- consumers want their corporations and their government to open up.
The 2009 CRM Service Awards: Rising Stars -- Introduction
The five companies we cast an approving eye on -- some names that might be new to you, but at least one that will be all too familiar, in a different context.
Multichannel and Cross-channel Marketing Are Not Interchangeable
Getting it right is a matter of methodology, not terminology.
Is Customer Experience Relevant in a Recession?
Only if you remember why it mattered in the first place.
On The Scene -- Net Promoter Conference ’09: Can You Hear Me Now?
Wireless service providers aren't listening to their loudest customers