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March 18, 2009
CRM Featured Articles
Lithium Diagnoses the Community
With its latest release of Insights, the community platform provider establishes metrics and methodology to show the health of communities.
Kronos Makes Time for Its Workforce Central Suite
The release targets global expansion and cost savings -- two compelling attributes, says one industry analyst.
Mobile's No Place for a Browser
Gartner Wireless Summit '09: More than anything else, consumers want time- and location-sensitive information.
Mind the Channel
Set your brand apart by using channels appropriately.
Top 10 Contact Center Goals
The contact center is part of a larger organization—and its goals must reflect that.
On the Scene -- National Retail Federation ’09: Retailers Face Reality
In today's economy, mere survival can become the primary goal.