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March 16, 2009
CRM Featured Articles
Marketo Strikes Up a Conversation
The marketing automation vendor's latest release focuses on usability and that human touch.
Zuora Subscribes to Facebook
On-demand billing vendor Zuora takes its Z-Commerce platform to the social networking cloud.
Contactual Unveils a Revamped Contact Center Platform
One pundit believes the company is poised to take advantage of a growing demand for hosted customer service solutions.
Looking to Score
Marketing gathers the leads; sales pursues them. It sounds simple. It isn't.
Multimodal knowledge access will improve customer experience and contact center agent effectiveness.
Stimulating Citizen Experience
Could an infusion of Web 2.0 in the public sector change the way we view constituent service?