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March 02, 2009
CRM Featured Articles
Is Workforce Optimization Recession-Proof?
A new study finds WFO had a very good 2008, despite the economic downturn.
Newegg Takes the Lead in Customer Satisfaction
Despite a slight drop in customer satisfaction, e-commerce and retail put up a strong fight against the economy.
Bad Billing Will Kill Off Your Biggest Buyers
More than half of telecommunications carriers don't measure customer satisfaction when it comes to enterprise billing.
We the People
After years of lagging behind, government agencies are now expected to provide the same level of service as their private-sector counterparts. Can they catch up?
Tech Support: The New Customer Loyalty Engine
Don't neglect relationships at this crucial touch point.
In tough economic times, people are forced to dig a little deeper.