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October 26, 2026
Viewpoints
Beyond CSAT: Measuring What Really Drives Customer Growth
03 Aug 2026
Customer service success should be measured not just by how satisfied customers are today but by the business value they continue to realize over time. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Salesforce to Acquire Braze for $5.66 Billion
20 Oct 2026
Braze acquisition is expected to strengthen Salesforce's personalization capabilities at scale.