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February 16, 2009

CRM Featured Articles

SugarCRM Strives to Bring Clarity to the Cloud

SugarCon '09: New CRM features, connectors, and learning programs were all on display this week.

SugarCRM Gets Touched by an Angel(.com)

SugarCon '09: Angel.com, an interactive voice response specialist, teams with the open-source CRM pioneer to phone-enable SugarCRM accounts.

Where's My Software Bailout?

The recession drives at least one vendor, VPI, to introduce a pricing plan with a topical title: the Call Recording Technology Bailout Package.

Magazine Features

Hold Onto Your Customers!

In a recession, making the most of the people and technology you already have—and maintaining the service they provide—should be your top priority.

Viewpoints

Planning for Choppy Waters

Service business strategies for rough economic climates.

Insight

That’s (Not) Entertainment

Playboy and other entertainment companies make cuts—but hope to keep the brand alive.

Scouting Report

Contact Centers in the Web 2.0 World

Web 2.0 technologies can support your customer service processes.