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February 16, 2009
CRM Featured Articles
SugarCRM Strives to Bring Clarity to the Cloud
SugarCon '09: New CRM features, connectors, and learning programs were all on display this week.
SugarCRM Gets Touched by an Angel(.com)
SugarCon '09: Angel.com, an interactive voice response specialist, teams with the open-source CRM pioneer to phone-enable SugarCRM accounts.
Where's My Software Bailout?
The recession drives at least one vendor, VPI, to introduce a pricing plan with a topical title: the Call Recording Technology Bailout Package.
Hold Onto Your Customers!
In a recession, making the most of the people and technology you already have—and maintaining the service they provide—should be your top priority.
Planning for Choppy Waters
Service business strategies for rough economic climates.
That’s (Not) Entertainment
Playboy and other entertainment companies make cuts—but hope to keep the brand alive.
Contact Centers in the Web 2.0 World
Web 2.0 technologies can support your customer service processes.