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August 26, 2026

Viewpoints

Humans, AI, and the New Rules of CX Performance Management

AI is changing the operating environment of contact centers, and performance management must change with it. (Featured on SmartCustomerService.com.)

Case Studies

Max Factory Scales Active Customer Base by 100% With Vonage

Vonage messaging solutions help Italian retailer enhance customer engagement across WhatsApp, RCS, and SMS, doubling its active user base within one year