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August 12, 2026

Viewpoints

AI’s Impact on Today's Customer Service Job Market

AI will reshape every aspect of your customer service operations. You must understand the skills for each job to be done. (Featured on SmartCustomerService.com.)

The Most Boring Voice AI Deployment Is Answering Your Phone

While the industry's attention is on reasoning models and agentic workflows, the voice AI use case with the clearest, most measurable return today is picking up the phone when a small business can't. (Featured on SpeechTechMag.com.)