CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

July 29, 2026

Viewpoints

Redesigning and Repricing Customer Service Work in an AI Age

Compensation should change as human agent job requirements change amid AI's growth in contact centers. (Featured on SmartCustomerService.com.)

Insight

Brand Discovery Finds New Vectors

Companies invisible on digital and physical channels will be overlooked, Clutch finds