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July 20, 2026

Viewpoints

The Pilot Paradox: Why AI Projects Stall Before Rollout

Many AI projects don't stall because the technology fails, but because companies are trying to scale AI across fragmented workflows, disconnected systems, and unclear ownership. (Featured on SmartCustomerService.com.)

Case Studies

Tavern in the Square Scores with Paytronix Promo

Gamified promotion leverages New England Patriots fans to drive loyalty program registration and participation