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July 15, 2026

Viewpoints

I’ve Seen the Future, and It's Pretty Annoying

A bad customer experience brings the future of customer service into focus. (Featured on SmartCustomerService.com.)

Insight

AI Saves Sellers 5 Hours Per Week

But sales organizations are failing to reinvest AI efficiency savings, Gartner finds. Plus: Consumers want AI shopping help, not purchase decisions.