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June 29, 2026

CRM Featured Articles

Verint Comes Away With Powerhouse Status After Merger, CEO Says at Engage 2026

Verint CEO David Rhodes told conference attendees that Verint continues to gain steam under Thoma Bravo and unveiled agentic AI capabilities. (featured on SmartCustomerService.com.)

Viewpoints

Every Dollar of Your Business Flows Through CPQ. AI Just Made It More Valuable and Mission Critical

With pricing complexity rising across industries, CIOs and revenue leaders face the most consequential technology decision of the next two years, and most are underestimating it.