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June 24, 2026
CRM Featured Articles
Sales Pipeline Is Growing, but Performance Isn't Keeping Pace?
22 Jun 2026
RAIN Group study finds sales leaders need stronger capabilities and execution discipline to turn opportunities into revenue? ?
Viewpoints
From Human in the Loop to Humans as AI Orchestrators
06 Apr 2026
The agent role will become less about answering calls and documenting interactions and more about overseeing how work gets done. (Featured on SmartCustomerService.com.)