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June 08, 2026

Magazine Features

Tips for Protecting Against Retail Cyberattacks

Keeping retail data networks safe is an all-hands-on-deck endeavor.

Viewpoints

Why 95% of AI Pilots in Call Centers are Quietly Failing and What the 5% are Doing Differently

Most AI pilots in call centers fail because companies adopt AI before building the business clarity, process discipline, infrastructure readiness, and agent adoption needed to turn pilots into measurable performance gains. (Featured on SmartCustomerService.com.)