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May 13, 2026

Viewpoints

Sometimes It Isn't Easy to Automate Simple Things

Adding a room night to my hotel reservation should have been an easy task, but automation might not be able to handle it. (Featured on SmartCustomerService.com.)

CRM Across the Wire

SAP Unveils the Autonomous Enterprise at Its Sapphire Event

SAP has launched a unified SAP Business AI Platform, deepening partnerships with Anthropic, Amazon Web Services, Google Cloud, Microsoft, NVIDIA and Palantir