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May 11, 2026

CRM Featured Articles

eGain Commits to Helping Companies Leverage KM and AI

eGain touts the benefits of AI for knowledge management

Customers Have Their Say at eGain Solve'26 Day 2

Customers like Phillip Morris and BT are benefitting from eGain's knowledge and AI technologies.

Magazine Features

Video Raises the Bar for CX Operations

Video customer service tools abound, and we break down some of them here.