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April 29, 2026
Viewpoints
How Customer Service Jobs Will Change with AI
03 Feb 2026
As AI takes over customer service operations, the human workforce's core mandate shifts from directly interacting with customers to directing, governing, and optimizing the AI. (Featured on SmartCustomerService.com.)
The Tipping Point
AI Empowerment in Practice: Spotlight on Retail
27 Apr 2026
A clothing and accessories firm gets a boost from an AI-powered CX platform.