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March 11, 2026

Viewpoints

Nine Ways Customer Service Leaders Can Elevate Service in 2026

Companies will need to balance transformational technology with disciplined execution of foundational service practices. (Featured on SmartCustomerService.com.)

Insight

GenAI to Cost More Than Offshore Human Agents

Costs for genAI to resolve issues will exceed the costs for human agents by 2030, Gartner finds.