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February 23, 2026

Scouting Report

The State of CCaaS: Power Platforms in a Shifting Market

These solutions are integral CX infrastructure, but companies want flexibility and future-proofing.

CRM Across the Wire

Combined Verint–Calabrio Organization to Operate Under Verint Name

Thoma Bravo consolidates product portfolios under the Verint moniker. (Featured on SmartCustomerService.com.)