CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

January 28, 2026

Viewpoints

U.S. Customers' Experiences with and Opinions of AI in Customer Service

U.S. customers recognize AI's potential benefits, particularly in speed and availability, but demand reliability, accuracy, and maintained access to human support. (Featured on SmartCustomerService.com.)

Case Studies

eGain Improves Knowledge Management for SOLV Energy

Energy company employees now have access to information when they need it.