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January 19, 2026

CRM Across the Wire

Speech Analytics Market Poised for Strong Expansion Through 2032

Polaris Market Research projects the global speech analytics market to reach $11.452 billion by 2032. (Featured on SpeechTechMag.com.)

Customer Journey Mapping Software to Reach $3.5 Billion by 2033

The customer journey mapping software market will grow from $1.2 billion in 2024 to $3.5 billion by 2033, registering a CAGR of 15.4 percent, according to Market Research Intellect. (Featured on SmartCustomerService.com.)