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December 17, 2025
Viewpoints
Customer Arrival Patterns and How to Staff for Them
01 Oct 2025
You can staff for both peak and random traffic if you know the difference and how to manage them. (Featured on SmartCustomerService.com.)
CRM Video
What Is CRM in 2026: Will a Bursting AI Bubble Change the Game?
12 Dec 2025
The investor panel from the CRM Playaz "What is CRM in 2026?" conversation series debates whether 2026 will be the year the fears of an AI bubble will be realized, and if so, what impact it will have on enterprise apps investment space.