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January 07, 2026

Viewpoints

Yes, the Human Touch Still Matters in an AI-Driven CRM World

When AI-powered CRM tools are used to augment, not replace, human empathy and judgment, they can help build loyal, long-term customer relationships.

CRM Video

Steve Miranda of Oracle: De-Siloing Workflow and Data Is Front and Center in the Agentic Era

With a new year swiftly coming, Steve Miranda, executive vice president of application development at Oracle, recently joined the CRM Playaz to discuss what the year ahead has in store in the enterprise application space.