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December 08, 2025
Viewpoints
How to Prevent Burnout in Your Customer Service Teams
01 Oct 2025
When leaders model calm, empathy, and adaptability, their teams mirror it. When they react with panic, their teams inherit that stress. (Featured on SmartCustomerService.com.)
Insight
The Most Valuable AI Use Cases for Customer Service and Support
03 Dec 2025
Four areas emerge as priorities for AI investment, Gartner finds.