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November 24, 2025

Viewpoints

Beyond the 95 Percent Failure Headline

How service organizations are turning AI into operational success. (Featured on SmartCustomerService.com.)

CRM Video

As Zoho Enhances Zoho One's UX with AI, It Doubles Down on Human Support

Zoho's senior evangelist, Taylor Backman, talks about the slew of major enhancements the comapny announced for the Zoho One platform.