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November 19, 2025

Viewpoints

The Hidden Costs of Manual Quote-to-Cash Processes

The breaking points are predictable. Understanding them helps you spot issues before they compound.

The Omnichannel Reality Check: What the Data Tells Us About the Future of CX

The contact center of the future is a hub for CX orchestration across channels, powered by data, intelligence, and humanity. (Featured on SmartCustomerService.com.)