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November 12, 2025

Viewpoints

There's a New AI Computing Stack Forming to Deliver AI-Native CX

The new tech stack for customer service has multiple AI layers. (Featured on SmartCustomerService.com.)

CRM Across the Wire

Document AI Market to Be Worth $27.62 Billion by 2030

Marketing and sales use cases dominate the document AI market, MarketsandMarkets finds.