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October 27, 2025

Viewpoints

AI vs. AI: How Smart Voice Authentication Builds Customer Trust in the Deepfake Era

Authentic voices and the systems that protect them are the real measure of smart customer service. (Featured on SmartCustomerService.com.)

Insight

Self-Service and Live Chat to Be Top Service Tech by 2027

Phone and email will sharply decline in value in favor of digital channels, Gartner finds.