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January 07, 2009
CRM Featured Articles
Verint Looks to Resuscitate 9-1-1 Centers
The company's new public safety-specific solution is a shot in the arm for an industry "15 to 20 years behind in contact center technology," according to one pundit.
Sprint: Please Hold for Silence
Sprint Nextel will close contact centers in response to lower demand for customer service while increasing its marketing efforts.
Aspect Wants You to Ask an Expert
The company's Unified IP 6.6 release features a tighter integration with Microsoft Office Communications Server in its push for UC.
The Google-ization of CRM
In the rush toward cloud computing, the company that began as a mere search engine is rapidly becoming the go-to source for low- and no-cost office productivity software. Handling customer information, though, requires special attention.
The changing face of contact data.
5 Benefits of Quotes and Proposals
A path to superior sales results.
Life in the Fast Lane of Context
Providing an experience requires a better understanding of your customers.
Hey! You! Get Onto My Cloud!
Google doesn't want its name to be only synonymous with search.