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October 15, 2025

CRM Featured Articles

AI Bridges Brands' Loyalty Gaps, Brand Keys Finds

Tech, entertainment, and heritage brands are reshaping the loyalty landscape in Brand Keys' Loyalty Leaders List.

Viewpoints

Accelerating Cloud Contact Center Adoption with Deployment Agility

CCaaS vendors should expand deployment choices to include private cloud SaaS and managed service offerings. (Featured on SmartCustomerService.com.)