CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

October 01, 2025

Magazine Features

The Best Business Intelligence/Analytics: The 2025 CRM Industry Leader Awards

The Best Customer Data Platform: The 2025 CRM Industry Leader Awards

Viewpoints

I Had a Total Support Meltdown That Wasn't the Bot's Fault

Every bot in this story behaved admirably, efficiently, and effectively, but I still couldn't resolve my issue. (Featured on SmartCustomerService.com.)