CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

September 24, 2025

Magazine Features

ServiceNow Re-Establishes Itself as a Big-Time CRM Player: The 2025 CRM Conversation Starters

Talkdesk Shifts Focus to Industry-Specific Implementations: The 2025 CRM Conversation Starters

Viewpoints

AI Can Improve First-Contact Resolution Rates

AI can measure FCR accurately and provide insights into what drives repeat contacts and how to reduce them. (Featured on SmartCustomerService.com.)