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September 22, 2025

Magazine Features

The Best Contact Center Infrastructure: The 2025 CRM Industry Leader Awards

Viewpoints

Basic Service Checks a Box; Standout Service Changes Minds

Turn customers into advocates by making genuine human connection an essential service component.

The Role That Omni-Data Plays in AI-Driven Experiences for Customers

The volume of data is increasing rapidly, and using a customer data platform is crucial for gaining a 360-view of customers. (Featured on SmartCustomerService.com.)