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August 27, 2025

Viewpoints

How GenAI Is Reimagining the Contact Center Experience

Generative AI is reshaping contact centers into experience hubs, combining human empathy and AI intelligence to create service that's faster, smarter, and more personal. (Featured on SmartCustomerService.com.)

Insight

CMOs' Tenure Is on the Decline

Marketing leader roles are changing at many top companies, Forrester finds.