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August 20, 2025

Viewpoints

Why Voice-First Matters: The Hidden Cost of Neglecting Phone Automation in 2025

While companies rush to implement chatbots and digital channels, the phone remains the highest-value customer touchpoint and the most expensive to ignore when automation fails. (Featured on SmartCustomerService.com.)

CRM Across the Wire

CivAI Launches AI Voice Game to Demonstrate the Future of AI

CivAI's "We Need to Talk" serves as an educational tool to show what AI can do. (Featured on SpeechTechMag.com.)