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August 18, 2025

Viewpoints

Look to Intelligent Engagement Powered by Conversation Analytics

As companies create their AI and CX strategies and roadmaps, conversation analytics should be used to bridge the gap between customer interaction data and meaningful outcomes. (Featured on SmartCustomerService.com.)

CRM Across the Wire

Customer Journey Analytics to Grow at 20.51 Percent Through 2032

The customer journey analytics market could be an $83 billion industry in just seven years, SkyQuest Technology Consulting predicts.