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August 13, 2025

CRM Across the Wire

Why Humans Remain Crucial for Customer Experience (CX) in the AI and GenAI Era

A winning CX strategy includes an intentional blend of human expertise and intelligent technology. (Featured on SmartCustomerService.com.)

Deepfake AI Market to Generate $41.36 Billion by 2032

Verified Market Research projects 35.7 percent growth in deepfake AI technologies over the next seven years.