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December 17, 2008

CRM Featured Articles

College Kids Want World Peace and Blogs: Top 10 Web Sites

A look at the younger crowd's shifting Web preferences: Facebook still rules, LiveJournal and CNN are on the rise -- but and fall off the list.

Trigger Marketing Hits the Bull's-Eye

A new report from Aberdeen suggests that the best time for marketers is when customers are communicating through their actions.

Value, Not Price, Drives Customer Experience

New research suggests that simply cutting product costs during the recession will ultimately backfire for companies.

Growth Slows for Worldwide Services Market

According to research firm IDC, blame the current recession for the scaled-back spending forecast.


Can You See Me Now?

Video-enabled call centers will change the company-customer relationship.

“Now” Plus “Then” Is Not Enough

Delivering analytical applications through reporting tools to enable a predictive enterprise.


Market Focus: Energy/Utilities -- Empowered Consumers Are Ready to Flip the Switch

Utilities have to contend with customers seeking more control of their power consumption.

Secret of My Success

A Startup Feeds Off Feedback

BumpTop, a computer desktop solution from Bump, Inc., uses Intridea CrowdSound to develop customer conversation.