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July 21, 2025

Viewpoints

Adjust Your Workforce with New Skills and Roles As You Adopt AI in Your Contact Center

We're just scratching the surface of new jobs related to AI in the contact center. (Featured on SmartCustomerService.com.)

CRM Video

Prashanth “PVK” Krishnaswami of Zoho - We Don't Acquire Companies for IP, We Build It from Scratch

Zoho's head of CX strategy discusses why the company is launching its own large language model (LLM), introduced Agent Studio, a new low-code/no-code tool that allows customers to build their own AI agents, and shares how the Ulaa browser plays a key role in its AI strategy.